# SafeBet support

> Questions about SafeBet? Our support team responds within 24 business hours. Manage or cancel your subscription, request a refund or ask anything.

- URL: https://safebet.ai/support/
- Markdown version: https://safebet.ai/support/index.html.md
- Last updated: 2026-09-29
- Publisher: SafeBet.ai
- Editorial policy and advertiser disclosure: https://safebet.ai/editorial-policy/

Support desk

Feel free to contact our support agents. They’re eager to help you with any question or request, and they respond to every inquiry within 24 business hours.

- ### Manage or cancel

  Log in on Sublaunch, click “Edit active subscription” and then “Cancel subscription”.

  [Open Sublaunch](https://sublaunch.co/safebet)

- ### Request a refund

  Within 3 days of subscribing? You get a 100% refund — just send us a message.

  [Request refund](https://safebet.ai/support/?subject=refund#contact)

- ### Set up Telegram

  All picks are delivered via Telegram. It’s free and takes less than 3 minutes to install.

  [Download Telegram](https://telegram.org/apps)

- ### Free weekly pick

  Every Friday at 4PM ET we post a free AI pick in our public Telegram channel.

  [Get the free pick](https://safebet.ai/free-sports-pick/)

Contact form

## Send us a message

### Other ways to reach us

- Email\
  <hello@safebet.ai>
- Response time\
  **Within 24 business hours**
- Telegram\
  [t.me/safebetai](https://t.me/safebetai)

### Company info

SafeBet\
6211 BJ Maastricht\
The Netherlands

VAT: NL862523680B01

FAQ

## Quick answers

### How fast will I get an answer from support?

Our support agents respond to every inquiry within 24 business hours.

### How do I cancel my subscription?

Log in on [Sublaunch](https://sublaunch.co/safebet) and click “Edit active subscription”. You’ll see another button saying “Cancel subscription” — click it to confirm the cancellation. Your plan will be cancelled and you won’t be rebilled anymore.

### What if I’m dissatisfied with the results?

You can cancel your plan within 3 days and receive a 100% refund. By then you’ll have received 9 sports picks in total — enough to make a general judgement about our service. This way you can test SafeBet without any risk. And if at any time later you aren’t happy with the results anymore, you can cancel the plan whenever you want.

### I subscribed — how do I get into the private channel?

After checkout, Sublaunch gives you access to our private Telegram channel. Lost your access? [Log in on Sublaunch](https://sublaunch.co/safebet) to find it again, or [contact support](https://safebet.ai/support/) and we’ll sort it out.

### I don’t have Telegram, what now?

Currently we only work with Telegram. Luckily it’s free and [easy to download](https://telegram.org/apps). It takes less than 3 minutes to install on your phone or computer.

### Can I place the bets on your site?

No, we only give predictions — SafeBet is not a sportsbook and never holds your money. With every pick we tell you the best betting site to place your bet in order to receive the best odds, plus the odds range in which the pick still has value.

### Can I share my experience with SafeBet?

Please do! Pick “Testimonial” as the subject in the contact form. We love hearing from our members — good and bad.